Refund and Returns Policy

Effective Date: 27-07-26

At Kalatmakk Studio, we want you to be happy with your purchase. This policy outlines how returns and refunds are handled.

Eligibility for Returns

Return requests may be initiated by contacting our Customer Support team at the email address mentioned below within 7 days from the date of delivery.

To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original/intact condition, with the original packaging and proof of purchase wherever applicable.

Group of Purchase: Wherever applicable, items purchased as part of a group/set must be returned together in their original condition.

Return requests will be reviewed by our team and are subject to verification of the product’s condition and compliance with the above eligibility criteria.

How to Initiate a Return

To initiate a return, please contact our Customer Support team at the email address mentioned below within 7 days from the date of delivery, along with your order details.

Our team will review your request and provide further instructions, including the return address and shipping process, wherever applicable.

Refunds

Once a return is received and reviewed, we will notify you of the approval status. Approved refunds will be processed to the original method of payment.

Exchanges

Exchange requests may be initiated by contacting our Customer Support team at the email address mentioned below within 7 days from the date of delivery.

To be eligible for an exchange, the item must be unused, unwashed, undamaged, and in its original/intact condition, along with the original packaging and proof of purchase wherever applicable.

Exchanges are subject to product availability and verification of the item’s condition. If the requested replacement is unavailable, our Customer Support team will communicate the available options.

Non-Returnable Items

Certain items may not be eligible for return, such as customized or made-to-order pieces. We’ll let you know if this applies to your order.

Questions

For any questions regarding returns or refunds, please contact us at kalatmakkstudio@gmail.com